How retention is determined
ClaireAI does not publish one product-wide recording, transcript, intake-data, backup, audit-log, or deletion window. The applicable retention treatment depends on the firm's instructions, selected configuration, available Service features, and applicable legal, security, fraud-prevention, backup, and record-retention needs.
Requests for deletion or export
During an active subscription, a customer may access or export Customer Data using the available Services or by requesting reasonable assistance. Requests for deletion are handled under the applicable agreement, retention practices, and legal or security obligations. A request does not create a guaranteed deletion timeline unless one is stated in a separately executed agreement.
End of a subscription
On termination, access ends and ClaireAI may delete Customer Data under its then-current retention practices, except where retention is required for legal, security, fraud-prevention, backup, or audit purposes. Customers are responsible for exporting information they need before the applicable access period ends.
Author
Cal Stein
Engineering, ClaireAI
Cal works on ClaireAI's integration platform and security documentation.