SOLUTIONS·Personal Injury
Personal injury intake for law firms.
ClaireAI handles personal injury first contact using the questions, routing and next steps your firm approves during implementation.
ClaireAI Team
ClaireAI for personal injury
01
Choose the incident and contact details appropriate for first contact.
Questions
02
Identify the person who reviews incomplete or uncertain information.
Review owner
03
Confirm the consultation, callback or internal-review destination.
Next step
Prepare your intake workflow
A personal injury intake agent should reflect your firm. ClaireAI's study records a defined after-hours sample. Your team decides what the agent asks and how it moves a caller to the next step.
Prepare the first conversation for your PI team.
Decide which incident, treatment and contact details your firm needs at first contact. Test the questions and the receiving team’s record before enabling the route for live inquiries. Use the after-hours audit guide.
Your personal injury team defines the intake record.
Before launch, your firm chooses the greeting, first-contact questions, and fields that belong in its workflow. ClaireAI can organize those details and apply the scoring, priority, deadline, and routing rules your team configures; your firm keeps legal judgment and matter-acceptance decisions.
A firm-defined next step for each approved path.
Your team sets what follows an initial call: a consultation, callback, internal review, or another next step. Booking, routing, escalation, follow-up, and connected-system details are confirmed with your firm during implementation.
Your workflow
What stays with your personal injury team.
01 //
Test plan
Choose representative injury inquiries and confirm the expected question sequence, missing-information path and human reviewer before launch.
02 //
First contact
Choose the opening, questions, and information your personal injury team wants approved before a caller moves to the next step.
03 //
Firm review
Use the configured scores and intake fields to support review, while your firm retains legal advice, legal determinations, conflict review, and representation decisions.
04 //
Next step
Set the consultation, callback, internal review, or another path your team wants used after the approved first conversation.
FAQ
PI intake, answered.
What does a personal injury answering service do?
A personal injury answering service handles the first inbound conversation and moves a prospective caller to a firm-defined next step. ClaireAI's personal injury intake service follows the questions, greeting, routing, booking, escalation, follow-up, and connected-system workflow your firm approves during implementation.
How should a PI firm evaluate its first-contact workflow?
Use fictional injury inquiries to test the questions your firm approves, an incomplete answer and a request for a person. Review the resulting intake record with the PI team and resolve differences before live use.
Can ClaireAI score or prioritize a personal injury intake?
For a personal injury workflow configured with a law firm, ClaireAI can collect and organize firm-selected first-contact information, including incident, injury, treatment, time-sensitive-date, responsibility, severity, and estimated-value fields. It can apply the scoring, priority, deadline, and routing rules the firm configures. Those fields support the firm's review; ClaireAI does not give legal advice, make legal determinations, or decide whether the firm accepts a matter.
What can a personal injury firm configure before launch?
A firm can approve its greeting, first-contact questions, routing, booking, escalation, follow-up, and the next step it wants used. The relevant workflow and connected-system details are reviewed during implementation.
Can ClaireAI route calls or book a consultation?
Yes. A firm can configure a consultation, callback, internal review, or another next step. Booking, routing, confirmation, transfer, escalation, and other details are confirmed with the firm during implementation.
What does it take to launch a personal injury workflow?
Call handling is available in 10+ languages, including English and Spanish. ClaireAI’s experts handle standard onboarding at no extra cost. Implementation scope and timing vary by firm and are confirmed before launch. Solo is $129 per month for 400 connected AI minutes, Growth is $299 per month for 1,000 connected AI minutes, Firm is $599 per month for 2,000 connected AI minutes, and Enterprise starts at $1,199 per month for 4,000+ connected AI minutes. Unlimited supported practice areas are included on every plan. Add PI, family law, criminal defense, immigration, estate planning, employment, and other supported playbooks without changing plans. Standard ClaireAI practice-area playbooks are included; bespoke workflow engineering and custom integration development may be separately scoped. $0.35 per connected AI minute after the included allowance. Plans continue into overage without an automatic tier change. Availability, setup, and data flow for a selected system are confirmed during implementation.
Give every prospective caller a clear next step.
Book a 40-minute walk-through. We'll show how ClaireAI works as an AI receptionist for personal injury law firms, following the inbound-call workflow configured for your firm.
Book a demo