Terms of Service

These Terms of Service (the "Terms") are a binding agreement between Claire AI, LLC, a Florida limited liability company ("ClaireAI," "we," "us," or "our"), and the person or organization accepting them ("Customer," "you," or "your"). They govern Customer's access to and use of ClaireAI's websites, software, telephony-enabled workflows, integrations, and related support services (collectively, the "Services").

Important legal and professional notice:ClaireAI is technology for law-firm intake and operations. It is not a law firm, does not provide legal advice, does not create an attorney-client relationship, and does not replace a firm's independent professional judgment, conflict analysis, supervision, consent, or compliance duties.

By clicking to accept these Terms, executing an Order Form, creating an account, or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Services.

1. Definitions and Order of Precedence

• "Authorized User" means an employee, contractor, or other person Customer authorizes to use the Services on Customer's behalf.
• "Customer Data" means information, content, recordings, transcripts, instructions, configuration, credentials, and other data submitted to, collected by, or made available through the Services for Customer.
• "Documentation" means ClaireAI's then-current public or in-product instructions for the Services.
• "Order Form" means a signed ordering document, online checkout, or other written purchasing record that identifies Customer's selected Services, fees, term, and any product-specific terms.
• "Output" means a transcript, summary, classification, routing recommendation, draft communication, or other result generated by the Services from Customer Data or Customer configuration.

An Order Form is incorporated into these Terms. If an Order Form expressly conflicts with these Terms, the Order Form controls only for that conflict. A signed data processing agreement, business associate agreement, or service-level agreement controls over these Terms only for its stated subject matter and only if both parties execute it.

2. Eligibility, Authority, and Accounts

You must be at least 18 years old and have authority to bind Customer. Customer is responsible for its Authorized Users, account credentials, account activity, and keeping account and billing information accurate. Customer must promptly notify ClaireAI of suspected unauthorized access or use.

The Services are designed for organizations that can lawfully use them. ClaireAI may decline, suspend, or restrict access where use presents a legal, safety, security, payment, reputational, or operational risk.

3. The Services and Their Limits

ClaireAI may provide configurable call handling, intake workflows, routing, scheduling, communications, summaries, transcripts, integrations, and related operational tools. The Services operate from Customer's instructions, selected configuration, available third-party systems, and automated models. Availability of a particular feature, integration, workflow, language, or outcome is not guaranteed unless it is expressly included in an Order Form.

Automated systems can misunderstand speech, miss context, misclassify information, fail to complete a requested action, or produce inaccurate or incomplete Outputs. Customer must establish appropriate human review, escalation, and fallback procedures before relying on the Services for any material decision or communication.

The Services are not emergency services and are not a substitute for 911, emergency dispatch, medical advice, crisis intervention, or immediate legal representation. Customer must not configure the Services as the sole channel for emergencies or time-critical communications without a suitable human escalation and fallback process.

4. Customer's Professional and Operational Responsibilities

Customer is solely responsible for its legal practice, communications, and use of the Services. Without limiting that responsibility, Customer will:

• make all legal, ethical, conflict, engagement, advertising, solicitation, and privilege determinations required for its jurisdiction and matters;
• decide whether, when, and how an attorney-client relationship is formed, and ensure that its engagement, non-engagement, and disclaimer communications are accurate;
• review and supervise Outputs, configured workflows, automated communications, intake criteria, routing rules, and integration actions before and during production use;
• maintain accurate contact, conflict, calendar, matter, and routing data, and provide clear current instructions to ClaireAI;
• obtain every notice, authorization, consent, and opt-in required for recordings, monitoring, call forwarding, text messages, emails, appointment reminders, and other communications;
• maintain a qualified human point of contact and a fallback process for missed, escalated, sensitive, or urgent interactions; and
• comply with all applicable laws, professional rules, carrier requirements, and third-party terms.

A conflict check, screening result, lead score, or Output is an operational aid only. It is not a legal opinion, a complete conflict analysis, a guarantee of eligibility, or a guarantee that Customer may accept, contact, or represent any person.

5. Customer Data, Ownership, and Permitted Use

5.1 Customer ownership

As between the parties, Customer retains all rights in Customer Data. Customer represents that it has the rights, permissions, and lawful basis necessary to provide Customer Data and instruct ClaireAI to process it under these Terms.

5.2 Limited service license

Customer grants ClaireAI a non-exclusive, worldwide, limited right to host, copy, transmit, process, display, and use Customer Data only to provide, secure, support, troubleshoot, and improve the Services for Customer; comply with law; and enforce these Terms. This license ends when Customer Data is deleted from the Services, subject to reasonable backup, legal, security, and record-retention needs.

5.3 AI and improvement

ClaireAI will not use Customer's confidential Customer Data to train a general-purpose or public foundational model. ClaireAI may use aggregated or de-identified information that cannot reasonably identify Customer, an Authorized User, or a Caller to operate, secure, analyze, and improve the Services. ClaireAI will not attempt to re-identify that information except to test whether de-identification safeguards work.

5.4 Data export and deletion

During an active subscription, Customer may access or export Customer Data using the available Services or by requesting reasonable assistance. On termination, Customer's access ends and ClaireAI may delete Customer Data under its then-current retention practices, except where retention is required for legal, security, fraud-prevention, backup, or audit purposes. Customer is responsible for exporting information it needs before the applicable access period ends.

6. Privacy, Security, and Regulated Data

ClaireAI's Privacy Policydescribes how it handles information on the website and in connection with the Services. When ClaireAI processes personal data on Customer's behalf, Customer is responsible for determining its role and lawful basis; ClaireAI acts only on Customer's documented instructions, these Terms, and applicable law.

ClaireAI uses administrative, technical, and organizational measures designed to protect the Services and Customer Data. No security measure is perfect, and Customer remains responsible for its access controls, devices, integrations, configuration, instructions, and use of the Services.

Customer must not submit protected health information or other specially regulated data unless the parties have executed a separate written agreement expressly covering that data, such as a business associate agreement where applicable. An unsigned request, sales discussion, help-center article, or marketing statement does not create such an agreement.

7. Recording, Telephony, SMS, and Other Communications

Customer controls whether and how the Services are configured to record, transcribe, route, summarize, or send communications. Customer is solely responsible for providing required notices and obtaining valid consent from callers, recipients, employees, and other affected individuals before enabling those functions.

Customer must comply with all applicable call-recording, wiretap, privacy, telemarketing, anti-spam, consumer-protection, and messaging laws; carrier rules; and platform policies. Customer must maintain evidence of its required consent and promptly honor opt-out, do-not-contact, and revocation requests. For SMS, Customer must ensure messages identify the appropriate sender, include legally required disclosures, and permit recipients to opt out using a clear mechanism such as STOP where applicable.

Carrier, telephone, internet, and third-party messaging systems may delay, block, alter, or fail to deliver communications. ClaireAI does not guarantee call completion, message delivery, number availability, number portability, caller-ID presentation, transcription accuracy, or the availability of any carrier feature.

8. Third-Party Services and Integrations

The Services may interoperate with third-party products such as phone providers, calendars, CRMs, practice-management systems, payment services, and messaging platforms. Customer authorizes ClaireAI to access and exchange Customer Data with the third-party services Customer connects or instructs ClaireAI to connect.

Customer is responsible for its agreements, fees, permissions, data quality, and compliance with each third-party service. ClaireAI does not control and is not responsible for third-party availability, actions, terms, security, data loss, changes, or discontinuations. Integration availability, scopes, permissions, and data flows are confirmed during implementation or in applicable Documentation; an integration listing is not a guarantee of a specific workflow.

9. Fees, Renewals, Trials, and Cancellation

9.1 Fees and taxes

Customer will pay the fees, usage charges, and taxes stated in its Order Form or checkout flow. Fees are quoted and payable in U.S. dollars unless an Order Form says otherwise. Customer is responsible for sales, use, value-added, and similar taxes, excluding taxes based on ClaireAI's net income.

9.2 Billing and renewal

If Customer provides a payment method, Customer authorizes ClaireAI or its payment processor to charge all amounts due under the selected plan. Any automatic renewal, billing frequency, commitment period, free-trial conversion, usage allowance, overage rate, and cancellation deadline will be clearly stated in the applicable Order Form or checkout flow. Customer is responsible for reviewing those terms before purchase.

9.3 Late or failed payments

ClaireAI may suspend or limit the Services for overdue or failed payments after providing reasonable notice where practicable. Customer remains responsible for reasonable collection costs and interest permitted by law on overdue undisputed amounts.

9.4 Cancellation and refunds

Customer may cancel a recurring subscription using the cancellation mechanism identified in its account, Order Form, or checkout flow. Cancellation stops a future renewal; it does not automatically create a refund or excuse fees already due for an active committed term. Except as expressly stated in an Order Form or required by law, fees are non-cancelable and non-refundable. ClaireAI will not make cancellation more difficult than the enrollment path required by applicable law.

9.5 Trials, credits, and promotions

ClaireAI may offer a trial, credit, discount, or promotional plan in its discretion. The offer's stated eligibility, duration, included usage, conversion, and cancellation terms control. A trial or promotion does not create a right to future free service, a particular onboarding period, or a particular production outcome.

10. Beta Features, Support, and Service Changes

ClaireAI may make preview, beta, pilot, experimental, or early-access features available. Those features may be unsupported, changed, suspended, or discontinued at any time and are provided as-is to the maximum extent permitted by law.

ClaireAI may modify the Services, Documentation, or technical architecture, including models and underlying providers, as long as it does not materially reduce the core purchased Services during an active paid term without a commercially reasonable alternative. Unless a separately executed service-level agreement says otherwise, ClaireAI does not make a general uptime, response-time, recovery-time, or service-credit commitment in these Terms.

11. Acceptable Use and Restrictions

Customer and its Authorized Users must not, and must not permit any third party to:

• use the Services unlawfully, deceptively, fraudulently, abusively, or in a way that infringes, misappropriates, or violates another person's rights;
• use the Services to provide legal advice in ClaireAI's name, impersonate ClaireAI, harass, discriminate against, threaten, or harm another person;
• circumvent account limits, security controls, rate limits, payment obligations, or access restrictions;
• reverse engineer, decompile, disassemble, scrape, probe, benchmark for public disclosure, or attempt to extract source code, models, prompts, or non-public functionality except where law prohibits that restriction;
• introduce malware, interfere with the Services, access another customer's data, or test the Services for vulnerabilities without ClaireAI's written permission;
• resell, sublicense, lease, or provide the Services as a service bureau except as expressly authorized in an Order Form; or
• submit content or configure workflows that violate law, applicable professional obligations, carrier requirements, or these Terms.

ClaireAI may investigate suspected violations and suspend or terminate affected access to protect the Services, Customer, Callers, ClaireAI, or third parties.

12. Intellectual Property and Feedback

ClaireAI and its licensors retain all rights, title, and interest in the Services, Documentation, software, models, interfaces, workflows, trademarks, and related technology, including all improvements and derivative works. Subject to these Terms and payment of applicable fees, ClaireAI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Authorized Users to use the Services during the applicable term for Customer's internal business operations.

If Customer provides suggestions, comments, or feedback, ClaireAI may use them without restriction or compensation, provided it does not identify Customer as the source without permission.

13. Confidentiality

Each party may receive the other's non-public information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use the disclosing party's Confidential Information only to perform or exercise rights under these Terms and will protect it using at least reasonable care. The receiving party may disclose Confidential Information to personnel and service providers who need to know it and are bound by confidentiality obligations at least as protective as these Terms.

Confidential Information does not include information the receiving party can document was already known without restriction, independently developed without use of the other party's Confidential Information, rightfully received without restriction from a third party, or publicly available through no breach of these Terms. A party may disclose Confidential Information when legally required, provided it gives advance notice where legally permitted and reasonably cooperates with efforts to seek protective treatment.

14. Term, Suspension, and Termination

These Terms begin when Customer first accepts them and continue while Customer uses the Services. Each subscription continues for the term stated in its Order Form or checkout flow, subject to any stated renewal terms.

Either party may terminate an Order Form for the other party's material breach if the breach is not cured within 30 days after written notice, except ClaireAI may suspend immediately where necessary to address security, fraud, illegality, abuse, urgent harm, or nonpayment. Either party may also terminate if the other becomes insolvent or ceases ordinary business operations, to the extent permitted by law.

On termination, Customer's right to use the terminated Services ends. Sections that by their nature should survive will survive, including payment obligations, data provisions, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

15. Warranties and Disclaimers

ClaireAI warrants that it will provide the paid Services in a professional and workmanlike manner. Customer's sole and exclusive remedy for a breach of that warranty is for ClaireAI to use commercially reasonable efforts to reperform the affected Services, or, if it cannot do so, to terminate the affected paid Services and refund the unused prepaid fees for the affected portion.

EXCEPT FOR THE EXPRESS WARRANTY ABOVE, THE SERVICES, OUTPUTS, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIREAI DISCLAIMS ALL IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION. CLAIREAI DOES NOT WARRANT THAT OUTPUTS ARE COMPLETE, ACCURATE, LAWFUL, PRIVILEGED, OR SUITABLE FOR CUSTOMER'S USE.

16. Indemnification

Customer will defend, indemnify, and hold harmless ClaireAI and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable costs (including attorneys' fees) arising from Customer Data; Customer's or an Authorized User's use of the Services in breach of these Terms; Customer's configured workflows or communications; Customer's failure to obtain required consent; Customer's legal services or professional obligations; or Customer's violation of law or third-party rights.

ClaireAI will promptly notify Customer of a claim, permit Customer to control the defense and settlement, and reasonably cooperate at Customer's expense. Customer may not settle a claim in a way that admits fault by, imposes a payment obligation on, or restricts ClaireAI without ClaireAI's prior written consent.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIREAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES CUSTOMER PAID OR PAYABLE TO CLAIREAI FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THE EXCLUSIONS AND LIMITS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

18. Governing Law and Dispute Resolution

18.1 Informal resolution

Before filing a claim, the parties will try in good faith to resolve the dispute by written notice and discussion for at least 30 days. Notices of a dispute must describe the nature of the claim and the requested relief.

18.2 Arbitration and class-action waiver

Except for claims eligible for small-claims court and either party's request for temporary or permanent injunctive relief to protect intellectual property, confidential information, or service security, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Miami-Dade County, Florida, unless the parties agree otherwise. The arbitrator may award individual relief available in court but may not consolidate claims or preside over a class, collective, or representative proceeding.

YOU AND CLAIREAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class-action waiver is found unenforceable for a particular claim, that claim must proceed in a court of competent jurisdiction rather than arbitration.

18.3 Governing law and venue

Florida law governs these Terms, without regard to conflict-of-law rules. For any dispute permitted to proceed in court, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Miami-Dade County, Florida.

19. General Terms

• Changes. ClaireAI may update these Terms. For material changes, ClaireAI will provide reasonable advance notice through the Services, email, or another reasonable method. Continued use after the effective date means Customer accepts the updated Terms.
• Notices. ClaireAI may send notices to the email address associated with Customer's account. Legal notices to ClaireAI must be sent to info@theclaireai.com. Notices are effective when received.
• Assignment. Customer may not assign these Terms or an Order Form without ClaireAI's written consent. ClaireAI may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, excluding Customer's payment obligations.
• Independent parties. The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary, employment, agency, or attorney-client relationship.
• Severability and waiver. If a provision is unenforceable, it will be enforced to the maximum permitted extent and the remaining provisions will remain in effect. A waiver must be in writing and does not waive a later breach.
• Entire agreement. These Terms, applicable Order Forms, and any separately executed agreements referenced above are the entire agreement about the Services and replace prior agreements on that subject.

20. Contact

Questions about these Terms may be sent to: