SOLUTIONS·Legal Answering Service
Legal answering service for law firms.
ClaireAI provides configured after-hours, overflow, or all-day call coverage. Decide which calls need a message, a transfer or another firm-approved next step. Review the audit method.
The after-hours coverage gap
01
Set the numbers and hours your answering coverage should handle.
Coverage schedule
02
Approve the greeting and route for each type of inquiry.
Caller experience
03
Test the fallback when a receiving destination is unavailable.
Handoff check
Why ClaireAI
A call unanswered after hours creates an intake problem. Your firm chooses the next step for callers who reach Claire. Test that path across staffed hours, planned closures and unavailable receiving destinations.
After-hours and overflow coverage that follows your rules.
When your team is in court, with a client, or done for the day, ClaireAI can handle the calls your firm sends its way. Your team sets the coverage, greeting, routing rules, and next step for each kind of caller. That keeps the coverage decision with the firm instead of forcing every call into the same generic script.
A configured conversation, not just a name and number.
ClaireAI follows the intake questions your firm approves, captures the details your team needs, and moves the caller into the routing, booking, escalation, or follow-up path you configured. The service page is about keeping that conversation moving when your own team cannot take the call.
A clear handoff when a person needs to take over.
Your firm defines when a caller should be transferred, booked, escalated, followed up with, or recorded for a later response. ClaireAI does not give legal advice or decide whether your firm accepts a matter. It follows the approved workflow and hands the call to your team when the next step requires a person.
Security & privacy
Built for legal data.
Security documentation
ClaireAI can provide current security and product documentation during a sales or implementation review.
Firm-led compliance review
Each firm is responsible for evaluating its own professional, privacy, security, recording-consent, and compliance requirements.
Workflow review
Recording, retention, routing, and data-flow requirements are reviewed with your firm before launch.
Implementation documentation
Your firm can review the current product and security documentation during its sales and implementation process.
Related solutions
Virtual Receptionist for Law Firms
Configured call handling, routing, booking, and escalation for your firm's inbound workflow.
Legal Intake Service
New-client intake built around your firm's questions, routing, booking, and next-step workflow.
Bilingual Answering Service
Call handling in 10+ languages, including English and Spanish, configured for your firm.
FAQ
Legal answering service, answered.
What is a legal answering service, and how is ClaireAI different?
A legal answering service handles a law firm's calls when the team cannot take them, including after hours or during overflow. ClaireAI follows the intake questions, routing, booking, escalation, follow-up, and connected-system workflow your firm configures during implementation.
How can we review our answering coverage?
Write down the greeting and destination you expect for each schedule, then place labelled test calls to your public number. Check the answered path, an unavailable transfer destination and the record your team receives.
Is ClaireAI a 24/7 answering service, including nights, weekends, and holidays?
ClaireAI supports configured around-the-clock call handling. Some firms begin with after-hours or overflow coverage; others configure a broader inbound-call workflow. The coverage schedule, handoffs, and escalation rules are set with your firm during implementation.
How does ClaireAI differ from a message-taking service?
A message-taking service may collect a name and number for a later callback. ClaireAI can follow the intake questions and next-step workflow your firm configures, including routing, booking, escalation, follow-up, and connected-system steps.
Does ClaireAI give legal advice or decide whether a firm takes a matter?
No. ClaireAI follows the workflow your firm approves. Your firm remains responsible for legal advice, representation decisions, conflicts processes, and professional obligations.
What does a legal answering service cost with ClaireAI?
Solo is $129 per month for 400 connected AI minutes, Growth is $299 per month for 1,000 connected AI minutes, Firm is $599 per month for 2,000 connected AI minutes, and Enterprise starts at $1,199 per month for 4,000+ connected AI minutes. Unlimited supported practice areas are included on every plan. Add PI, family law, criminal defense, immigration, estate planning, employment, and other supported playbooks without changing plans. Standard ClaireAI practice-area playbooks are included; bespoke workflow engineering and custom integration development may be separately scoped. $0.35 per connected AI minute after the included allowance. Plans continue into overage without an automatic tier change. See the pricing page for current plan details and included connected AI minutes. Call volume estimates assume a 3-minute average connected conversation. Actual usage varies by firm, practice area, and call type.
How long does implementation take?
ClaireAI’s experts handle standard onboarding at no extra cost. Implementation scope and timing vary by firm and are confirmed before launch. The workflow, coverage, connected systems, and review requirements are discussed during the sales and implementation process.
Give after-hours callers a configured next step.
Book a 40-minute walk-through. We'll show you how ClaireAI can be configured around your firm's intake questions, routing rules, and connected systems.