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Set the information boundary
Have the firm choose what to collect before a reviewer has assessed the inquiry. Identify questions that can wait and the response to a caller who begins sharing details outside that boundary. This is a configuration decision for the firm and its counsel.
Define the pre-screen workflow
- Identify the approved source and confirm whether the selected connection supports the intended lookup.
- Document the fields, access permissions and limitations of the data being checked.
- Assign a human owner for possible matches, incomplete results and unavailable sources.
- Approve the caller-facing language and the record retained for review.
Test incomplete and outdated records
Include a known sample match, a spelling variation, missing fields and a source that cannot be reached in your review plan. Confirm which cases the selected workflow can handle and how uncertain results reach a person. Do not interpret a failed lookup as clearance.
See current plan differences for basic and real-time conflict pre-screening.
Review the firm’s retention and access requirements before storing pre-screen information.
Author
Cal Stein
Engineering, ClaireAI
Cal works on ClaireAI's integration platform and security documentation.