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OpenPhone

Phone Systems & VoIP  ·  Listed — scope confirmed during implementation  ·  Updated 2026-07-20

ClaireAI  ×  OpenPhone

OpenPhone, now Quo, provides workspace events and call-flow controls, so a firm needs a clear default target and event boundary before changing how its business number handles callers.

StatusListed — scope confirmed during implementation
AccessOpen API
Practice areasPersonal Injury, Criminal Defense, Family Law
CategoryPhone Systems & VoIP
Vendor docsReference ↗

What is the ClaireAI × OpenPhone integration?

Quo, formerly OpenPhone, provides workspace communications features and webhooks for events such as an incoming call ringing or a call recording becoming available. ClaireAI's review starts with the firm-owned workspace number, any current call flow, the default target that must receive a call when a new path cannot, and the limited event data the firm authorizes for operational use. The team decides which users own missed calls, urgent handoffs, and any outbound follow-up. Workspace access, webhook configuration, and the scope of available features are confirmed before implementation. This page does not promise that every OpenPhone or Quo plan supports the same call routing, that recordings are enabled, or that caller data automatically populates another system. A labelled call verifies the active route, default behavior, events, and staff response before live callers are affected.

Integration availability, setup, data flow, and implementation scope are confirmed with your firm during the sales and implementation process. Implementation work varies by firm.

Implementation review

What needs to be confirmed for OpenPhone?

Workspace numberIdentify the Quo, formerly OpenPhone, number and workspace owner approved for the workflow.
Call-flow defaultDefine the default team member, queue, or firm fallback when the selected route cannot handle a caller.
Webhook boundaryApprove the precise call events and limited operational use of any configured webhook data.
Team ownershipAssign the person who handles missed calls, urgent follow-up, and route exceptions.

Evaluation path

How does ClaireAI evaluate a OpenPhone workflow?

01

Anchor the default target

The firm names the human or team outcome that protects callers when the desired path is unavailable.

02

Limit event use

Only approved Quo call events and workflow data are considered; recordings and downstream actions are never assumed.

03

Test the workspace experience

A labelled call demonstrates the route, default target, event handling, and team follow-up before activation.

Setup

How does OpenPhone implementation start?

The implementation review confirms the vendor path, firm-approved data, and a controlled test before launch.

  1. 01

    Document the Quo workspace number, current call flow, default target, and team owner.

  2. 02

    Confirm workspace access, available features, webhook scope, and the approved operational use of call events.

  3. 03

    Run labelled normal and fallback calls and approve the team experience before launch.

FAQ

OpenPhone integration questions, answered.

Why does this page say Quo as well as OpenPhone?

OpenPhone is now Quo; the firm confirms its current workspace and available features during implementation.

Will every Quo call create a webhook or recording?

Only events and features enabled in the firm's workspace are considered and tested.

Can a solo firm keep a human fallback?

Yes, the firm chooses the default target and missed-call ownership before any route is enabled.

See Claire push a real call into OpenPhone.

Book a 20-minute walkthrough. We'll run a live test call against your OpenPhone sandbox.

Book a demo